Supporter Care Executive

  • Haywards Heath

Salary: £20-22k per annum

This exciting opportunity will be working within an award winning supporter care team and will be helping to deliver excellent supporter care across Sweden, Norway, Ireland and the UK, further strengthening the relationship that Sightsavers has with its supporters.

It is vital that our supporters receive a high standard professional service that will lead to an enhanced relationship with Sightsavers, financially or not, and to encourage them to persuade others to join and support the fantastic work that we do. It is important that the post holder knows what matters to our supporters by offering enthusiastic and impressive customer service.

The ideal candidate will have experience in a customer service environment handling enquires via the telephone, letter and email. The ability to manage multiple priorities, work to deadlines and ensure service levels are met, is essential for this positon, as is an understanding of data entry, good typing skills and excellent inter-personal skills. Prior experience of working for an NGO is an advantage but not a requirement.

This is not an exhaustive list of duties or required professional skills, please read the complete Terms of Reference for further details.

Closing date: 22 July 2018

Interview date: Week commencing 23 July 2018

Closing Date: July 22, 2018

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How to apply

To apply for this post by email, please download our application form and equal opportunities form and return as two separate documents to

We’re an equal opportunities employer, and we particularly encourage qualified people living with a disability to apply. Find out about our commitment to inclusion.

We will be contacting shortlisted candidates for interview shortly after the closing dates. We regret that in view of the large number of applications we receive, we are unable to respond if you are unsuccessful. We hope you understand the need to concentrate resources towards our work.

Sightsavers is committed to safeguarding and protecting the welfare of adults at risk and children as a priority. This is reflected in our pre-employment checks and requirement to verify and check the identity and references of all applicants.

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Please be aware that fraudulent job adverts do exist. Sightsavers will never ask prospective candidates to send money as part of the interview process. If you do receive email requests of this nature, please contact