Supporter Care Executive

  • UK, Hayward Heath

Sightsavers’ vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. We are an international organisation working with partners in developing countries to eliminate avoidable blindness and promote equality of opportunity for people with disabilities. Sightsavers offers a great place to work within easy reach of London and Brighton.

Salary: £20,000 – £22,000

Sightsavers is looking for a proactive, passionate and professional Supporter Care Executive to join our award-winning supporter care team. The team delivers the supporter care enquiry services for Sightsavers and responds to calls, emails and correspondence from both the public and our supporters. The team prides itself upon its innovation, high standards and collaboration that inspires our donors and supporters. You will be helping to deliver excellent supporter care across Sweden, Norway, Ireland and the UK, building strong and loyal relationships through written and verbal communication and further strengthening the relationship that Sightsavers has with its supporters.

The Supporter Care team are looking for a team member who is passionate about what we do and passionate about supporter care. We need someone with superb communications skills and a desire to help. We want an exceptional team player who will give the very best not just for themselves but for the team as a whole. We are looking for someone who has outstanding written, verbal and listening skills. The successful applicant will work hard and make a positive impact to both the team and Sightsavers.  We also need someone who has a keen eye for detail and aims to achieve the very highest standards.

We need you :

  • To build rapport with supporters to deepen their engagement with Sightsavers through the delivery of an inspiring supporter care experience
  • To be a champion of our supporters, identifying opportunities to make that experience even better
  • To become expert in various aspects of Sightsavers’ work, in order to engage supporters on the topics that interest them
  • To encourage and inspire other team members, sharing in team and individual successes and contributing to an open and supportive environment

We’re looking for someone who is proactive, passionate and professional and who believes in our vision. It is vital that our supporters receive a high standard professional service that will lead to an enhanced relationship with Sightsavers, financially or not, and to encourage them to persuade others to join and support the fantastic work that we do. It is important that the post holder knows what matters to our supporters by offering enthusiastic and impressive customer service.

The ideal candidate will have experience in a customer service environment handling enquires via telephone, letter and email. The ability to manage multiple priorities, work to deadlines and ensure service levels are met, is essential for this positon, as is an understanding of data entry, good typing skills and excellent inter-personal skills. Prior experience of working for an NGO is an advantage but not a requirement.

We anticipate that interviews will take place at our offices in Haywards Heath on Wednesday 6 February.

Closing Date: January 27, 2019

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How to apply

To apply for this post by email, please download our application form and equal opportunities form and return as two separate documents to [email protected].

We’re an equal opportunities employer, and we particularly encourage qualified people living with a disability to apply. Find out about our commitment to inclusion.

We will be contacting shortlisted candidates for interview shortly after the closing dates. We regret that in view of the large number of applications we receive, we are unable to respond if you are unsuccessful. We hope you understand the need to concentrate resources towards our work.

Sightsavers is committed to safeguarding and protecting the welfare of adults at risk and children as a priority. This is reflected in our pre-employment checks and requirement to verify and check the identity and references of all applicants.

Disability Confident Employer Logo, Business Disability Forum LogoWe’re committed to inclusion and diversity in the workplace.

 

Please be aware that fraudulent job adverts do exist. Sightsavers will never ask prospective candidates to send money as part of the interview process. If you do receive email requests of this nature, please contact [email protected]

 

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