Call for Expression of Interest – Ascend West and Central Africa Beneficiary Feedback Consultant  

  • Flexible Location

Are you an experienced development practitioner with direct field experience working with communities?  Are you excited about the role of beneficiary feedback in complex programmes? Support Ascend in developing and strengthening its beneficiary feedback mechanism in programme countries.

We are looking for a Beneficiary Feedback Consultant who can support with this short-term project over 2-3 months and ultimately design, introduce, and pilot processes and tools into programme delivery to collect feedback from our beneficiary communities across West and Central Africa.


Ascend is the UK’s flagship NTD programme. Accelerating the Sustainable Control and Elimination of Neglected Tropical Diseases (Ascend) is a DFID-funded, high-value, multi-partner programme, which will make a significant contribution to the control and elimination of the 5 preventative chemotherapy NTDs- Lymphatic Filariasis, Onchocerciasis, Schistosomiasis, Blinding Trachoma, and Soil-Transmitted Helminthiasis- across 13 countries in West and Central Africa. Sightsavers is the lead supplier, working directly with Liverpool School of Tropical Medicine, Mott MacDonald, Schistosomiasis Control Initiative Foundation and other partners including WaterAid, M&C Saatchi and Accenture.

There is an immediate need for the Ascend West and Central Africa programme to accelerate progress in beneficiary engagement according to the feedback from DFID on submitted donor reports. We are looking for an individual to support with a short-term project over 2-3 months.

A Sightsavers beneficiary feedback workshop took place in April 2018 to reflect on Sightsavers organisational position. Whilst elements are incorporated into our strategy, (SIM card), operations/policies (complaints procedure, partnership policy) and programmes (QSATs, evaluations, case studies, etc), the following gaps remain:

  • There is a lack of coherence in, and ownership of, an organisational approach to BF.
  • BF receives inconsistent attention and coverage.
  • There is little evidence of mechanisms that close the feedback loop between Sightsavers and beneficiaries.
  • Limited integration of BF in programme and project design.

Evaluation approach

The purpose of the project is three-fold:

  • Accelerate the progress of beneficiary feedback within Ascend.
  • Identify critical gaps and potential ‘quick win’ solutions.
  • Design tools, templates and/or processes to introduce into routine programme delivery.

The overall findings and recommendations produced by the project will guide the process for collecting beneficiary feedback.  The findings will also be useful for informing longer-term approaches.

Evaluator requirements

 Sightsavers is looking for a consultant who can provide the following skills and competencies:

  • Experienced development practitioner with direct field experience engaging with communities.
  • Excellent written and spoken communication skills in English & French (Portuguese desirable).
  • Confident working with quantitative and qualitative data
  • M&E experience: systematic approach to work, ability to introduce new systems and processes to systemically and transparently capture programme information.
  • Ability to work effectively in a fast-paced environment and prioritise tasks appropriately.
  • Strong understanding of beneficiary feedback (including donor expectations) and its importance for programme delivery.


This is a 2-3 month project. The consultant will be required to ensure approximately 65 work days to support the project throughout its duration.

We anticipate that the Consultant Agreement will be signed in August 2020 with the final outputs submission anticipated to be in November 2020

For more details on the project and the consultancy opportunity, please see the attached Terms of Reference.

How to express your interest:

To express your interest to undertake this assignment, please complete our EOI Form and Budget Template which can be found above and return to [email protected] 

Interested bidders are also requested to attach an example of previous similar work. Incomplete submissions will be rejected.

All documents must be submitted by: Midnight (UK time), Wednesday 5 August 2020

We anticipate that interviews will be held in the week commencing Monday 10 August 2020.

Closing Date: 5 August, 2020

« back to listings

Disability Confident Employer Logo, Business Disability Forum LogoWe’re committed to inclusion and diversity in the workplace. Please be aware that fraudulent job adverts do exist. Sightsavers will never ask prospective candidates to send money as part of the interview process. If you do receive email requests of this nature, please contact [email protected]